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About Airnova
Learn about our company, our story, our mission, and how we're revolutionizing global travel connectivity with eSIM technology.
Affiliates & Partnerships
Explore partnership opportunities, affiliate programs, and how to collaborate with Airnova to deliver value to your customers and audiences.
Getting Started Guide
New to Airnova? Find step-by-step guides on creating your account, choosing your first plan, and getting up and running with eSIM in minutes.
Account & Airmoney
Manage your Airnova account, understand Airmoney wallet features, payment methods, billing history, refunds, and subscription settings.
Troubleshooting
Encountering connectivity issues, installation problems, or app errors? Find diagnostic steps and solutions to common technical problems.
Using & Managing eSIM
Everything you need to know about installing, activating, switching, topping up, and managing multiple Airnova eSIM profiles on your device.
Popular Help Questions
Most devices released after 2018 support eSIM technology. In the Airnova app, we automatically detect your device's compatibility during signup. You can also manually check: for iPhone, go to Settings > General > About and look for 'Digital SIM' or 'eSIM'; for Android, go to Settings > Network & Internet > Mobile Network and look for 'Download a SIM instead' or similar options. If you still have questions, contact our support team for assistance.
Yes! You can purchase and store multiple Airnova eSIM plans in your account for different destinations or dates. However, most devices can only have one eSIM profile active at a time. You can easily switch between your purchased plans in the Airnova app — simply deactivate the current plan and activate the one you need. This is perfect for multi-destination trips!
Airmoney is Airnova's built-in digital wallet that lets you preload funds for seamless plan purchases and top-ups. You can add funds to Airmoney using credit/debit cards, PayPal, or other supported payment methods. Benefits include faster checkout, exclusive member discounts, and easier expense tracking. When purchasing a plan, simply select 'Pay with Airmoney' at checkout.
No problem! You can easily purchase data top-ups directly in the Airnova app. Go to 'My Plans', select the active plan, and tap 'Add Data'. We offer various top-up sizes (500MB, 1GB, 3GB, etc.) at competitive prices. Your top-up data will be available instantly, and the validity period matches your original plan. We also send notifications when you reach 80% and 100% of your data limit.
Refund requests are handled on a case-by-case basis. If your eSIM has not been installed or activated, you may be eligible for a full refund within 14 days of purchase. Once installed or activated, partial refunds may be available depending on usage. To request a refund, go to 'My Plans' in the app, select the plan, and tap 'Request Refund' or contact our 24/7 support team with your order details.
Still Need Help? Get in Touch
Our global support team is standing by 24/7 to assist you. Reach out through any of the channels below and we'll respond as quickly as possible.